DycoTrade Managed Services is your day-to-day partner for keeping your DycoTrade solutions running smoothly. From incident resolution to service requests and proactive guidance, our team is here to support your business and your users. Use this page to view your open cases, log a new request, review our service levels, or reach out directly to your service delivery contact.

​​Your active cases

Track the status of every case you have open with DycoTrade. This includes priority, owner, and last update. The grid pulls live data from our service platform so you always see the most recent state.

Log a new case

Need help with an incident, a service request, or a change? Submit a new case directly to our support team. Please include as much detail as possible, such as environment, reproduction steps, and screenshots so we can respond quickly.

Service levels & response times

Review how we prioritise and respond to cases, including target response and resolution times by priority. Understanding our SLAs helps set the right expectations for your team and ours.
- Priority definitions (P1–P4)
- Response & resolution targets
- Service hours & coverage

​​Escalation & direct contact

If you need to escalate a case or speak directly with your Service Delivery Manager, you'll find your contact details and the escalation path here. We're committed to clear, fast communication when things matter most. Click the buttons for sending an email or feel free to call your contact person during working times. But we recommend to go through DycoTrade Docs first ;)

Disclaimer & policies

Important terms that apply to estimates, SLAs and managed services agreements, including our Estimate Approval Disclaimer and standard SLA disclaimers. By approving an estimate or signing an SLA, you confirm you have read and accepted them.